Application Engineer

Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

The uLearn squad (who manages the Thales Group Learning Management System tool "Cornerstone" or Udemy, Coursera, edflex, 7speaking, etc.) needs an application engineer who will ensure evolutions & integrity of the application inheritance, will provide technical support to the end & Key users.

 

Mission:

• Effective communication, problem-solving skills, and a customer-centric approach are essential for success in this role.
• Provide Technical Support: assist end or key users by addressing technical issues via various channels Like Atlassian (Jira) or ServiceNow (Kiss). Issue troubleshooting, answer queries, and user guidance.
• Provides expert advice on the Cornerstone application choices, or Udemy, Coursera, 7 speaking, or edflex.
• Participate to functional and technical choices, integration and roll out of solutions
• Capitalize knowledge in the knowledge base: Maintain team knowledge & related documentation
• Agile methodology: Based on scrum, during the sprints review, collaborate with other team members to ensure they fully comprehend the business needs, assess progress, gather feedback, and make necessary adjustments.
• Driving Change: change management by educating users, creating tutorials, and communicating application updates.
• Optional: providing expert advice and experience on LXP implementation/integration would be a plus

Client:

Internal HR & Learning Community.

Prerequisite & Skills:

• A degree in Computer Science, Information Technology, or other related degree, or equivalent directly related experience.
• A minimum of five years technical (IT) exposure/experience in the management of services or applications.
• Support experience and the ability to communicate technical information to non-technical audiences.
• Experience in Learning Management System / HR system management.
• HTML and javascript programming.
• Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements.
• Preferably experience with Agile and/or Lean methodologies.
• Recommended: ITIL certification and experience with ITIL based operational processes an advantage.
• Application Lifecycle Management.
• Configuration of COTS (Commercial off-the-shelf software)
• Solution architecture
• Data architecture
• Application knowledge
• System integration & APIs (OAuth
• Customer satisfaction & value creation
• Process and solution design
• Digital Risk management

Soft skills: 

• Strong customer focus and good time management skills
• Good communication skills and interest to work in a global environment
• Ability to work in a global team, work independently, structured approach, analytical and technical competence
• Willingness to travel occasionally
• Based on the nature of work, english language skills is essential

Team:

Thales Global Service IS/IT uLearn Squad

#RP

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

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