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IT Merchant Support

2 weeks ago

Jakarta, Indonesia PT. Prima Vista Solusi Full time

Assist the operational team (helpdesk) in overcoming problems that cannot be resolved such as problems from merchants that are not related to hardware issues, and transaction testing (EDC TID Dummy) as validation of problems. - Assist the operational team in overcoming the constraints of the tools being used, such as the use of W-track, TAMS, (atome upload profiling) and Vericentre (TMS). - Document incoming incident reports to facilitate the investigation process (eg EDC bugs, etc.). - Minimum Qualifications: Bachelor’s Degree in IT/Computer related major from reputable university with GPA > 3.00. - Understand IT software/system development life cycle. - Familiar in Network and Server. - Fresh graduates are welcome to apply. PT. Prima Vista Solusi is one of the leading payment technology in Indonesia, supporting major financial institutions and retailers in Asia Pacific. With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institutions enable the latest technology innovations boost the growth of electronic payment in Indonesia.