Employee Relations

5 days ago

Denpasar, Indonesia PT Bali Super Host Full time

**Overview**

The Employee Relations (ER) role is responsible for maintaining a healthy, fair, and legally compliant relationship between the company and its employees. This position ensures that employee issues are handled promptly, professionally, and aligned with company policies and Indonesian labor regulations.

**Key Responsibilities1. Employee Issues & Complaint Handling**
- Receive, document, and resolve employee complaints objectively and confidentially.
- Conduct internal investigations related to misconduct, disciplinary issues, or workplace conflicts.
- Provide recommendations for corrective action (coaching, warnings, or other disciplinary measures) based on investigation findings.

**2. Labor Compliance & Industrial Relations**
- Ensure all HR policies comply with Indonesian labor laws, government regulations, and company standards.
- Support the drafting and review of company regulations, SOPs, and HR policies.
- Act as a liaison with external labor authorities (e.g., Disnaker) when required.

**3. Employee Engagement & Communication**
- Support the HR Manager in designing engagement programs and strengthening BSH’s workplace culture.
- Facilitate two-way communication between management and employees.
- Prepare internal communication materials (announcements, disciplinary reminders, policy updates, etc.).

**4. Disciplinary Administration**
- Create and maintain documentation such as warning letters (SP1/SP2/SP3), investigation reports, and ER records.
- Ensure disciplinary processes are fair, consistent, and well-documented.
- Monitor employee probation periods and remind managers about evaluation deadlines.

**5. Investigation & Reporting**
- Conduct field investigations regarding performance, attendance, or behavioral issues.
- Prepare monthly or quarterly ER reports summarizing case trends, findings, and recommendations.
- Provide insights to prevent recurring issues (preventive ER).

**6. Mediation & Conflict Resolution**
- Mediate conflicts between employees or between employees and their supervisors.
- Serve as a neutral party to help resolve issues with a fair, human-centered approach.

**7. Exit Process & Termination Support**
- Assist in handling termination processes in compliance with Indonesian labor laws and company policy.
- Conduct exit interviews and analyze findings to understand turnover patterns.
- Ensure all termination documents are complete and legally compliant.

**Qualifications**
- Bachelor’s degree (Law, Psychology, or Human Resources preferred).
- Strong understanding of Indonesian labor laws and industrial relations.
- Minimum 2-3 years of experience in HR or Employee Relations.
- Strong communication, investigation, negotiation, and documentation skills.
- Able to work in a fast-paced operational environment.
- High integrity with a balance of firmness and empathy.

**Personality Fit for Bali Superhost**
- Approachable, human centered, yet firm when needed.
- Able to handle sensitive and emotional issues under pressure.
- Fast, responsive, and has a strong sense of urgency in resolving field issues.
- Solution-oriented, not blame-oriented.
- Highly disciplined in documentation and follow-through.

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