Merchant Support Officer

2 weeks ago

Jakarta, Indonesia PT IONPay Networks (NICEPAY) Full time

The Merchant Support Officer will help merchant clients through Merchant Acquisition and will be responsible for supporting them, as well as in daily operational issues relating to transactions and processing.

The role also involves supporting merchants in the boarding process with banks or partner and payment options by coordinating the collection and review of relevant documents throughout the process.

Providing an excellent level of merchant support at all times and assistance in diagnosing live issues.

Providing any report & analysis data

Communicating technical information to non-technical customers.

Participating as required in the development, maintenance of procedures, systems and processes to support the effective delivery of operational activities.
Fluent in English both written & spoken

Excellent interpersonal and communication skills

Proficient on Computer Literacy Ms Office (Word, Excel, PowerPoint, Outlook)

Related Experience is a plus

Ability to work independently and assist team members.

Ability to interpret data accurately & in a timely manner

Good organizational and documentation skills are must

Honest, Flexible and Adaptable

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