Aftersales Operations Lead

Aftersales ManagerLocation: South Jakarta, IndonesiaJob Details: Onsite - PermanentWhat you'll do:The Aftersales Manager is responsible for leading and managing all aftersales activities, including service, parts, warranty, and customer satisfaction functions across dealer networks and service centers. This role ensures operational excellence, profitability,...

About the CompanyVinFast is a member of Vingroup, Vietnam's largest private enterprise, and a pioneering global smart electric vehicle brand. At VinFast Indonesia, we are building not just vehicles—but a future powered by innovation, sustainability, and speed. We are committed to excellence, agility, and creating a better life for our customers and...

Company DescriptionWe suggest you enter details here.Role DescriptionThis is an internship role for an E-commerce and Aftersales Intern. The intern will assist with e-commerce activities, handle customer service inquiries, support sales operations, and contribute to improving aftersales processes. The role requires working on-site at the company's office...

In the team, Operation Staff will handle such as:Operational coordination and communication between Aftersales, customers, and the companyService monitoring and administrationScheduling and assigning mechanics with the Service Head coordinationAssessment and development of Aftersales with HR and the Training and Development divisionControl and evaluation of...

Client Account Manager (Aftersales) in B2B Field. You will work closely with specific yayasan and the schools under it, to ensure the process of them using AIMSIS going smooth and hassle-free. **Responsibilities**: Serve as the lead point of contact for schools and yayasan under your responsibility Build and maintain strong, long-lasting client...

specificationsSupervise a group of aftersales team by conducting daily sync and weekly reporting to leaders.Manage Privat Online aftersales service ( post-paid treatment, students-teacher matchmaking, and complaint handling ). Being the escalation PIC (tier 2) to handle hard complaints if cases cannot be solved by tier 1 team.Collaborate closely with...

Job DescriptionsSupervise a group of aftersales team by conducting daily sync and weekly reporting to leaders.Manage Privat Online aftersales service (post-paid treatment, students-teacher matchmaking, and complaint handling). Being the escalation PIC (tier 2) to handle hard complaints if cases cannot be solved by tier 1 team.Collaborate closely with...

Job Description:Monitor core aftersales data (CSAT-Customer Satisfaction, NPS-Net Promoter Score) on a weekly/monthly/quarterly/yearly basis, generate analysis reports, and identify key issuesPromote responsible teams to implement improvement plans for issues identified in the data, and track the effectiveness of improvementsCollect and organize customer...

Position: After Sales Supervisor Location: Jakarta Employment Type: Full-TimeJob Description:We are seeking a proactive and experienced After Sales Supervisor to oversee and enhance the performance of our aftersales operations. The ideal candidate is someone with strong leadership skills, extensive experience in automotive aftersales management, and the...

Key ResponsibilitiesSupervise and coordinate daily operational activities across departments.Lead, train, and motivate the operations team to achieve performance and service targets.Develop and implement Standard Operating Procedures (SOPs) to improve efficiency and consistency.Monitor operational KPIs and prepare regular reports for management.Identify...