Business Operations Associate

4 days ago

Jakarta, Jakarta, Indonesia Ruangguru for Business Full time $7,500 - $15,000 per year

Job Descriptions

  • Supervise a group of aftersales team by conducting daily sync and weekly reporting to leaders.
  • Manage Privat Online aftersales service (post-paid treatment, students-teacher matchmaking, and complaint handling). Being the escalation PIC (tier 2) to handle hard complaints if cases cannot be solved by tier 1 team.
  • Collaborate closely with internal Privat Online teacher associates to facilitate effective student–teacher matchmaking.

Job Requirements

  • Bachelor's degree in a relevant field.
  • Has leadership experience, customer associate or operational role background is a strong plus.
  • Strong time-management, interpersonal, and communication skills.
  • Critical thinking and problem-solving abilities
  • Solid understanding of business metrics and KPIs.

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