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Engagement Manager Ii

2 weeks ago

Jakarta, Indonesia Akamai Full time

**Are you interested in engaging customers to extend their lifetime value?**

**Do you relish the prospect of working with cutting-edge technology?**

**Join our Professional Services team**

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

**Partner with the best**

As an Engagement Manager II, you will maximize value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' media, performance and security strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

- Being the strategist and technical advisor to architects and technology leaders of Akamai's premier customers
- Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
- Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
- Being the central point of contact for the customer and leading account team to deliver customer success
- Responding to escalations when various program management issues arise and operational improvements to mitigate future risks
- Ensuring customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs

**Do what you love**

To be successful in this role you will:

- Be a customer advocate passionate about delivering technical solutions
- Demonstrate experience in a customer-facing role within the Information Technology industry
- Show understanding of working with network technologies, web performance or media related technologies, methodologies and/or architectures
- Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
- Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment
- Demonstrate experience in Program or Project management in a cross functional and technical team

**Work in a way that works for you**

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work
- Connect with us on social and see what life at Akamai is like

**We power and protect life online, by solving the toughest challenges, together.**

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

**About us**

**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you