Engagement Manager
7 days ago
**Jakarta**:
**Indonesia**:
We are looking for an Engagement Manager to build positive relationships with clients during projects.
You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services.
To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines.
Experience in sales and customer service is an asset in this position.
If you’re a team player and a problem-solver, we’d like to meet you.
Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.
**Responsibilities**:
Address customer issues with speed and efficiency
Identify upselling and cross-selling opportunities
Prepare reports on project performance
Work with sales teams to generate new business
Foster positive relationships with our customers as their primary point of contact
**Requirements**:
Excellent verbal and written communication abilities
Proven experience as an Engagement Manager
Problem-solving aptitude
Project management experience
Proficient in CRM/project management software
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