Fraud Operations Analyst
3 days ago
Deskripsi Pekerjaan
Sebagai Fraud Operations Analyst, Anda akan bertanggung jawab dalam memantau dan menangani alert fraud secara real-time, menjalankan proses mitigasi risiko, serta memastikan seluruh aktivitas operasional berjalan sesuai dengan SOP, kebijakan internal, dan regulasi yang berlaku. Posisi ini membutuhkan ketelitian tinggi, kecepatan kerja, serta kemampuan bekerja di lingkungan operasional dengan volume tinggi.
Tanggung Jawab:
- Memantau dan melakukan triase terhadap alert fraud real-time dengan volume tinggi.
- Melaksanakan proses mitigasi risiko secara tepat waktu dan akurat untuk mencegah potensi kerugian.
- Menangani kasus fraud berisiko tinggi dan sensitif, termasuk suspend atau penonaktifan akun, dengan menjaga kerahasiaan data.
- Mendokumentasikan seluruh aktivitas operasional secara detail dan akurat ke dalam sistem ticketing.
- Mengelola beban kerja harian untuk memenuhi target SLA dengan tetap menjaga kecepatan dan akurasi.
- Melakukan analisis data dasar untuk mengidentifikasi pola fraud, penyalahgunaan, dan anomali transaksi.
- Memastikan kepatuhan terhadap SOP, kebijakan internal, kontrol operasional, serta regulasi privasi data.
Kualifikasi:
- Pendidikan mínimal Diploma (D3) dari semua jurusan
- Memiliki pengalaman mínimal 1 tahun di bidang operasional volume tinggi, data processing, atau back-office support (pengalaman di FinTech / Fraud / Risk / Trust & Safety menjadi nilai tambah).
- Menguasai Microsoft Excel / Google Sheets (VLOOKUP, Pivot Table).
- Mampu dengan cepat mempelajari dan menggunakan sistem ticketing atau workflow management (misalnya Salesforce, Dynamics 365, atau sistem sejenis).
- Memiliki ketelitian tinggi dan disiplin dalam menjalankan SOP.
Memiliki etos kerja yang baik, dapat diandalkan, dan mampu fokus pada pekerjaan yang bersifat repetitif.
- Memahami dasar skema fraud operasional (misalnya account takeover, payment fraud).
- Mampu berkomunikasi secara lisan dalam Bahasa Inggris dasar.
**Job Type**: Contract
Contract length: 6 months
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