Customer Service Staff

3 days ago

Palembang, Indonesia Thamrin Group Full time

**About the Challenge**

Are you passionate about customer service and creating a positive experience for others? Do you enjoy helping people, providing information, and working in a dynamic environment? If you’re ready to contribute your skills and grow in a customer-focused role, this opportunity is for you

As a **Customer Service Staff** at Palembang Indah Mall, your primary responsibility will be delivering excellent service, assisting visitors and tenants, and ensuring smooth communication between all parties.

**Requirements**:

- Minimum **D3/S1** in **Communication, Tourism**, or related fields; adaptable (fresh graduates are welcome to apply).
- Proficient in **Ms. Office**, especially **Ms. Excel** and **Google Spreadsheets**, with the ability to generate detailed reports.
- Communicative, friendly, professional, and dedicated to delivering exceptional service.
- Ability to collaborate, coordinate effectively, and achieve team targets.
- ** Placement**: Palembang Indah Mall.

**Responsibilities**:

- Provide excellent service by offering information and guidance to mall visitors and tenants.
- Assist in handling customer inquiries and complaints with professionalism.
- Stay informed about promotions and loyalty programs and communicate these to customers.
- Generate weekly and monthly reports, including customer feedback, promotions, and membership data.
- Work collaboratively with other team members to ensure smooth mall operations and achieve team goals.

**Our selection process**

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