Remote Customer Service

2 days ago

Palembang, South Sumatra, Indonesia cd-4e73-4904-9ae9-c68a20192786 Full time

Location:
Remote

Employment Type:
Full-time / Part-time

We are looking for a friendly, reliable, and customer-focused
Remote Customer Service Representative
to join our team. The ideal candidate will be responsible for providing excellent support to customers, resolving inquiries efficiently, and ensuring a positive customer experience—all while working from home.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints and issues with empathy and efficiency.
  • Maintain records of customer interactions and update internal systems accordingly.
  • Collaborate with other departments to ensure customer satisfaction and issue resolution.
  • Identify recurring issues and provide feedback to improve customer service processes.
  • Meet individual and team performance goals (response time, satisfaction rate, etc.).
  • Maintain a strong understanding of company products and services.

Qualifications

  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Previous experience in customer service or a similar role preferred.
  • Excellent communication skills (written and verbal).
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage time effectively in a remote setting.
  • Proficiency in using CRM software, email, and chat tools.
  • Reliable internet connection and a quiet home workspace.
  • Fluent in English; additional languages are an advantage.

Why Join Us

  • 100% remote – work from anywhere
  • Flexible schedule and supportive work culture
  • Opportunities for professional growth and training
  • Competitive salary and performance-based incentives

How to Apply

  • Please apply through the official application link.

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