IT Support Engineer

4 days ago

Jakarta, Indonesia ByteDance Full time

The IT Support Engineer will interface daily with other technical staff, and work on assignments and delivering services to end-users. The incumbent will work closely with all users and management for issue resolutions, monitoring of our corporate IT infrastructure and drive service improvement to assist in its growth. May be assigned to lead initiatives/projects to drive technology improvement and user satisfaction as required.

**Experience Level**:
4 + year work experience with a Diploma/Degree in Computer Science or relevant.

**Mandatory requirement**:
1. Fundamental understanding of IT concepts regarding hardware and software, networking, data storage, data backups, and monitoring.
3. Good problem-solving skills, ability to troubleshoot and resolve issues without unnecessary escalation to higher levels of support.
4. Team player with collaborative mindset, able to consider the “big picture” during decision making process.
5. Ability to follow written and verbal instructions, willingness to learn and develop in both areas of technical and soft skills.
6. Core competency with Mac OS and Microsoft Windows and Familiarity with data backup concepts and systems
7. Good understanding of common PC & Mac hardware components and connections.
8. Good understanding of Network Protocols (TCP/IP/UDP/ICMP etc.)

**Desired Skills**:

- Working knowledge of one or more programming languages: C, C++, Java, Python, Go, Perl, Ruby or Power Shell.
- Working knowledge of Conference Technology, Audio Visual.
- Working knowledge with 1 or more ITSM ticketing system.
- Working knowledge of Service Knowledge Management System.
- Working knowledge of Mobile device management and support.

  • Customer Support

    6 days ago

    Jakarta, Indonesia Swim it Right Full time

    **Job Title**: Customer Support **Reports To**: Operations Supervisor **Employment Type**: Full-Time **About the Role** We’re looking for a dedicated and customer-focused individual to join our team! As **Customer Support**, you’ll be the first point of contact for parents and students—helping with inquiries, managing enrollments, coordinating class...

  • IT Support

    1 week ago

    Jakarta, Indonesia IT Help Desk Indonesia Full time

    Kualifikasi: Usia Max 33thn Berpengalaman sebagai IT Support / IT Helpdesk min 2thn Menguasai perbaikan Printer Manguasai merakit dan instalasi hardware komputer Dapat melakukan instalasi dan konfigurasi software komputer beserta mampu memperbaiki troubleshooting software yang umum Mengerti dan dapat melakukan instalasi dan konfigurasi security computer...

  • Project Engineer

    1 day ago

    Jakarta, Jakarta, Indonesia PT. Megaroyal IT Comindo Full time

    PT Megaroyal IT Comindo was first established in 1986 as one of the first pioneers who introduced modern IT Technologies into Indonesia well-known companies. We currently hold the authorized distributor status for Legrand Data Center Infrastructure and Sunbird Data Center Infrastructure Management Software. Data center infrastructure we supply such as: rack,...

  • Technical Support Engineer

    6 days ago

    Jakarta, Indonesia admin@upp.co.id Full time

    **TECHNICAL SUPPORT ENGINEER** **Description** We are looking for a qualified Technical Support Engineer to join our Sales Team and help us to achieve our goals. Highly skilled individual is required with the Following qualifications: - Knowledge of Engineering Heat Exchanger Products and be able to sizing suitable product and able to calculate heat and...

  • Technical Support Engineer

    1 week ago

    Jakarta, Indonesia Demolytic Full time

    **Jakarta**: **Indonesia**: We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. Technical Support Engineer Responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. For more complex problems that require nuanced...

  • Desktop Support Engineer

    1 week ago

    Jakarta, Indonesia Demolytic Full time

    **Jakarta**: **Indonesia**: We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude...

  • Presales Engineer

    2 weeks ago

    Jakarta, Jakarta, Indonesia PT. Megaroyal IT Comindo Full time 6,000,000 - 12,000,000 per year

    PT Megaroyal IT Comindo was first established in 1986 as one of the first pioneers who introduced modern IT Technologies into Indonesia well-known companies. We currently hold the authorized distributor status for Legrand Data Center Infrastructure and Sunbird Data Center Infrastructure Management Software. Data center infrastructure we supply such as rack,...

  • IT Support

    1 week ago

    Jakarta, Jakarta, Indonesia AVOWS GLOBAL IT SOLUTIONS PRIVATE LIMITED Full time 6,000,000 - 8,000,000 per year

    Requirements:Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or related IT fields.Minimum 3 years of relevant experience.Proficient in Windows and Linux OS; cloud platform experience (AWS, Azure, GCP) is a plus.Solid understanding of TCP/IP, DNS, VPN, firewalls, IDS/IPS.Hands-on experience with security tools such as...

  • Technical Support Engineer

    2 weeks ago

    Jakarta, Indonesia PT. Inovasi Anak Indonesia (PARKEE) Full time

    Installing and configuring computer hardware, software, system and networks. - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests - Providing technical customer support across the company (this may be in person or over the phone) - Repairing and replacing equipment as necessary - Ready to...

  • Presales Support Engineer

    2 weeks ago

    Jakarta Metropolitan Area, Indonesia Exel Integrasi Solusindo Full time 80,000,000 - 120,000,000 per year

    Role DescriptionThis is a full-time, on-site role for a Presales Support Engineer located in the Jakarta Metropolitan Area. The Presales Support Engineer will be responsible for providing technical support, assisting in the presales process, and collaborating with sales teams to develop solutions. The role includes tasks such as system integration, security...