Customer Support
1 day ago
**Job Title**: Customer Support
**Reports To**: Operations Supervisor
**Employment Type**: Full-Time
**About the Role** We’re looking for a dedicated and customer-focused individual to join our team As **Customer Support**, you’ll be the first point of contact for parents and students—helping with inquiries, managing enrollments, coordinating class arrangements, and ensuring smooth communication between parents, coaches, and our operations team.
If you enjoy working in a fast-paced environment, have great communication skills, and love providing excellent service, we’d love to meet you
**What We’re Looking For**
- Can speak fluent English and basic proficiency in Chinese.
- Professional yet approachable attitude.
- A team player who collaborates well with others.
- Flexible and adaptable as processes evolve.
**Key Responsibilities**
- Respond to new customer inquiries and assist with enrollments.
- Manage class schedules, rescheduling, and replacement class bookings.
- Send class reminders, follow-ups, and announcements to parents.
- Coordinate with coaches and parents on class changes or special requests.
- Keep accurate records in the Udio system.
- Ensure replacement classes are arranged and confirmed within 2-3 days.
- Support billing processes: confirm payments and respond to billing inquiries.
**Qualifications**
- Strong communication and interpersonal skills.
- Organized, reliable, and detail-oriented.
- Ability to multitask and thrive under pressure.
- Customer-focused with a problem-solving mindset.
- Prior experience in customer service, education, or admin support is preferred.
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Chinese (required)
- fluent English (required)
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