Manager Customer Experience Operation Support

Job DescriptionYour main responsibilities would be to manage customer queries and complaints. You will also be asked to modifications and escalate complaints across a number of communication channelsJob DescriptionReaching out customers to help resolve issues and provide quick response to inquiriesMaintaining a positive, empathetic and professional attitude...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Lalamove** ***is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 2500+ employees spread across ASIA and LATAM, our 8-years old company has reached **decacorn** status in 2021 and has kept growing at tremendous speed. Currently, we are looking for an **Operations Support, based in...

Job DescriptionMengelola dan memantau seluruh kegiatan operasional SPX Customer Operations Team berjalan dengan lancar.Memberikan pelayanan pada pelanggan dengan merencanakan, serta menerapkan strategi operasional SPX Customer Operations Team. Meningkatkan sistem, proses, dan memastikan kelancaran komunikasi perihal masalah atau isu di operasional dengan SPX...

**About Janio** Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses...

**Lalamove **is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 2500+ employees spread across ASIA and LATAM, our 8-years old company has reached **decacorn** status in 2021 and has kept growing at tremendous speed. Currently, we are looking for an **Operations Support, based in...

**About Amartha** At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and...

RESPONSIBILITIES: - Provide accurate and timely information about our products, services, and policies. - Assist customers in resolving issues, complaints, or technical problems with empathy and efficiency. - Record and document customer interactions, inquiries, and resolutions accurately in our CRM system. - Escalate complex issues to the appropriate team...

**About the Role** The Regional Leader/City Supervisor/Area Manager will be responsible for overseeing and growing Pinhome Home Service (PHS) business within Yogyakarta. This is a role that requires a mix of strategic planning, operational oversight, and team leadership. Will collaborate with HQ teams (e.g., marketing, product, finance) to support regional...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...