Customer Experience

2 days ago


Greater Yogyakarta, Indonesia BLP Beauty Full time

Job Description
Your main responsibilities would be to manage customer queries and complaints. You will also be asked to modifications and escalate complaints across a number of communication channels

Job Description

  • Reaching out customers to help resolve issues and provide quick response to inquiries
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Providing feedback on the efficiency of the customer service process
  • Knowing our products inside and out so that you can answer questions
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Ensure customer satisfaction and provide professional customer support

Skills
Customer service, Target Oriented, Problem Solver

Close Date
26-Dec-2025



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