User Experience

7 days ago

Yogyakarta, Yogyakarta, Indonesia amalan international Full time

Amalan International Indonesia is a company specializing in
debt management services

. We help individuals who are struggling to repay their debts—especially
credit card debt, unsecured loans, and other consumer loans

—by negotiating debt restructuring or payment relief with banks and financial institutions.

We are offering for enthusiastic and dedicated individuals to join our
User Experience & Lead Qualification

team. This role provides
hands-on experience

in customer service and sales lead handling within the financial services industry.

Responsibilities

  • Respond to inquiries from potential and existing clients via multiple communication channels.
  • Handle inbound calls, including sales leads and client support.
  • Clearly explain Amalan's services to prospective clients.
  • Assess client eligibility using scripts and tools provided in the system.
  • Forward qualified leads to the relevant team according to procedures.
  • Escalate issues requiring further assistance to internal teams.
  • Update the customer database after each interaction.
  • Achieve Quality Assurance standards and meet key performance targets.

Qualifications

  • Willing to live and work in Yogyakarta during the internship.
  • Diploma, Bachelor's, or Master's degree in any field.
  • Preferably graduates from English Education or English-related studies
  • Fresh graduates are welcome to apply.
  • Strong communication skills, proactive attitude, and team player.

Benefits

  • Commision Base
  • Practical, real-world experience in the financial services industry.
  • Opportunity to develop professional communication and sales skills.
  • Potential opportunity to become a full-time partner at Amalan.

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