People Operations Assistant

**About us**

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right)

**The Role**

People are at the heart of everything we do. As our People Operations Assistant, you will be a champion of Love, Bonito’s culture and values and will play an integral role in spearheading the employee lifecycle globally.

As a member of our Global Shared Service team, you will be reporting and working closely with our People Operations Manager to play a crucial role in supporting the People Operations team by managing the employee lifecycle, providing responsive support to employee inquiries, and maintaining HR systems. This role ensures that HR processes run smoothly and that employees receive timely assistance throughout their journey with the organisation.

**Main Responsibilities**

**_ Employee Lifecycle Management:_**
- Assist in coordinating and executing all stages of the employee lifecycle, including onboarding, transitions, and offboarding.
- Ensure all employee records are accurately maintained and updated in HR systems.
- Support the execution of onboarding and orientation programs to help new employees integrate into the organization.

**_Employee Inquiries and Support:_**
- Serve as the first point of contact for employee inquiries related to HR policies, benefits, and other HR-related matters.
- Provide prompt and accurate responses to employee questions and concerns, escalating issues as necessary.
- Maintain a high level of customer service, ensuring a positive experience for all employees seeking assistance.

**_HR Systems Maintenance:_**
- Maintain and update HR systems with accurate employee data, including new hires, changes, and terminations.
- Monitor system performance and troubleshoot issues to ensure seamless operation.
- Assist in the implementation and testing of system updates or new HR technologies.

**_Documentation and Compliance:_**
- Ensure all HR documentation is up to date and compliant with legal and company policies.
- Assist in the preparation of reports and data analysis for the People Operations team.
- Support audit processes by providing accurate and timely information.

**_Administrative Support:_**
- Provide general administrative support to the People Operations Executive and the wider HR team.
- Assist with scheduling meetings, preparing documents, and coordinating HR events or programs.
- Manage HR-related communications, ensuring that all stakeholders are informed of relevant updates and changes.

**Requirements**:
**Requirements & Experiences**:

- Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience).
- 1+ year of experience in an HR support or administrative role.
- Proficiency in HR software and systems.
- Excellent written and verbal communication skills, ability to exercise tact, discretion and the initiative to efficiently meet the demands of our internal stakeholders.
- High attention to detail and a commitment to accuracy.
- Proven team player and have the ability to communicate effectively.
- Experience in project coordination, or other document management or administrative experience in a fast paced, customer-centric environment.
- Ability to approach problems flexibly and demonstrate creativity in solving them.
- Has an insatiable desire to provide best-in-class employee experience. Good understanding of Employment Act and other relevant employee government legislations as applicable to the workplace.

**What you should be**:

- An LB culture champion with a deep understanding of the LB brand, unique proposition, and vision.
- A charismatic, trustworthy, and relatable team player.
- A high degree of professionalism, judgment, and discretion.
- Extremely meticulous to a fault
- A genuine curiosity to know how things work and how to make them better.
- A growth mindset and desire to constantly iterate, improve, and upskill oneself.
- Excellent judgment and an ability to think beyond and for the lo