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Client Onboarding Specialist

2 weeks ago

Surabaya, Indonesia 99 Group Full time

**About Us**

**Join Us and Lead the Real Estate Revolution**

At 99 Group, we're on a mission to revolutionize the real estate industry by seamlessly integrating cutting-edge technology and innovation. If you're excited to be at the forefront of this transformation and are ready to tackle the industry's challenges head-on, we want you to be a part of our dynamic team.

**Your Role: Client Onboarding Specialist - Surabaya**

**What You'll Be Doing**:

- Plan training programs according to training objectives and participant needs.
- Design training materials, develop training plans, and determine appropriate teaching methods.
- Deliver training material clearly and effectively.
- Facilitate discussions, exercises and practical activities in accordance with the training material.
- Ensure active participation of participants in training sessions.
- Measuring participants' understanding of the training material.
- Use evaluation methods such as exams, case studies, or assignments to measure participant progress.
- Provide feedback and recommendations for improvement to participants.
- Adapt training according to the level of understanding and needs of individual or group participants.
- Respond to participants' questions and needs in a timely manner.
- Maintain and update training materials in accordance with the latest developments in the relevant field.
- Ensure training materials are relevant and up-to-date.
- Assess the overall effectiveness of the training program.
- Monitor and measure whether training objectives are achieved and whether any improvements need to be made.
- Have strong communication skills to convey material clearly and effectively.
- Create a training environment that supports participant learning and participation.
- Continue to develop skills and knowledge in the field of training.
- Undertake additional training, obtain certifications as necessary, and stay up-to-date with trends and innovations in training.
- Build positive relationships with trainees and provide support in their skills development.

**What We're Looking For**:

- Minimum Diploma or Bachelor degree in related field.
- Have a minimum of 2 years work experience in the field of training or training, having worked on a property portal is preferred.
- Having knowledge of e-commerce processes, experience in e-commerce platforms is a plus.
- Have strong data analysis skills and can process large and complex data well.
- Have good interpersonal skills and can work together in a team.
- Meticulous, thorough and familiar with tasks that require attention to detail and precision.
- Have good communication skills, both verbal and written, in Indonesian and English.

Are you ready to shape the future of real estate? Join us in this exciting journey of innovation, collaboration, and growth. Together, let's redefine what's possible in the world of real estate.