Customer Development Manager

**About Flora Food Group**

We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can't Believe It's Not Butter, Rama, and Violife, together with our local brands and Professional business.

Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.

Location: Surabaya

Onsite

**About the position**

Main Job Functions:
Maintain relationships with existing customers, get new customers (especially operators), supervise, develop and control the implementation of daily/periodic work activities of all teams under it (if any) including the distributor sales team to achieve success according to predetermined measures/performance, so that the sales target for the area under his responsibility is achieved smoothly and sustainably.

**So what does it take to be successful in this role?**
- Coordinate, supervise and direct the daily and weekly implementation of the duties of each SDT (Sales Distributor) so that sales targets are achieved smoothly and continuously.
- Create a work priority scale and weekly and monthly task completion schedule
- Update data on all customers, market potential and competitor activity in their work areas to reposition new market mapping at the end of each quarter for each Sales's work area.
- Supervise and correct SDT weekly work planning.
- Early handling of problems that arise in the field appropriately and providing direction and examples of effective problem solving solutions including going to the field together. If it still cannot be resolved completely, you must immediately report it to your superior (Head of FS) to be given suggestions, solutions and assistance to your direct superior and related departments within the company in order to maintain/increase the market share that has been/will be achieved.
- Identify problems in the market / potential old customers, but no longer buy from the company to look for tactical solutions, strategies to approach returning / winning customers back.

**So, what does it take to be successful in this role?**
- While a bachelor's degree is a plus, we highly value extensive and relevant culinary knowledge and experience. This includes working in various segments of the Indonesian food service industry, such as commercial and social chains, pubs, restaurants, or mass catering businesses (HoReCa) or as an operator.
- We seek a highly motivated individual with a positive attitude who can effectively influence and persuade others. The ability to identify and seize opportunities is also crucial.
- A passion for food and the foodservice industry, coupled with a strong knowledge base, is essential.
- We are looking for an articulate self-starter who demonstrates initiative and the drive to get things done efficiently.
- A valid driver's license and the ability to travel are required.
- Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias._
- No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics._