Marketing Operations

7 days ago

Jakarta, Indonesia Shopee Full time

DepartmentMarketing- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaOur Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition and engagement. The Regional Brand and Growth Marketing team covers all aspects of online and performance marketing, which involve tracking and measuring data to better reach our users. Our local marketing teams work closely with the regional teams to localise and adapt strategies to increase brand awareness and acquisition in each market. Browse our Marketing team openings to see how you can make an impact with us.
- Responsible for the development, execution, and day-to-day management of marketing campaigns to increase awareness and drive user acquisition and transactions
- Liaise and coordinate with all stakeholders to ensure smooth and timely execution of the campaign projects, including but not limited to creating communication planning and briefs, promo set up, requesting for voucher creation, etc.
- Responsible for Social Media activities execution, including but not limited to post scheduling, giveaway activity, etc.
- Review and supervise communication content, message, design, and campaign details before going live
- Manage day-to-day operational aspects of campaigns
- Coordinate with Customer Service team to respond to customer questions for owned campaigns
- Monitor overall user sentiment and collect user satisfaction across platforms to improve communication and execution
- Manage the Category WhatsApp Group
- Conduct occasional Mitra Survey
- Support other special projects as requested

**Requirements**:

- Bachelor’s degree in advertising, communication arts, marketing, digital media or related field
- Minimum of 2 years of working experience in eCommerce/internet marketing operations is a plus
- Strong executional abilities and cross-functional stakeholder management
- High attention to detail and strongly meticulous
- Proficiency in Microsoft Excel/MS office and Google workspace platform (Google Meet, Doc, Sheets, Forms, and Slides)
- Strong work ethics and performance-driven
- Excellent communication skills in both written and verbal format in English
- Reliable and good team player who enjoys a fast-paced and iterative environment
- Ability to be innovative strategically and operationally

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