CRO Customer Relations Officer

1 week ago

Jakarta, Jakarta, Indonesia PT.X-motors Internasional Group Full time

Customer Relations Officer (CRO)

Lokasi: Bosch Car Service Kelapa Gading Flagship

Kualifikasi

  • Pendidikan minimal D3/S1, diutamakan jurusan Komunikasi, Manajemen, Administrasi Bisnis, atau bidang terkait.
  • Pengalaman minimal 1 tahun di bidang layanan pelanggan atau customer relations, lebih disukai di industri otomotif.
  • Memiliki keterampilan komunikasi yang baik, ramah, dan mampu membangun hubungan baik dengan pelanggan.
  • Menguasai Microsoft Office (Word, Excel, PowerPoint) dan sistem CRM lebih disukai.
  • Mampu bekerja dalam tim dan memiliki inisiatif tinggi.
  • Berorientasi pada pelayanan dan kepuasan pelanggan.
  • Mampu menangani keluhan pelanggan dengan solusi yang efektif.

Job Description

  • Menerima dan menanggapi pertanyaan, keluhan, serta kebutuhan pelanggan terkait layanan purna jual.
  • Mengelola database pelanggan dan memastikan komunikasi yang baik dengan pelanggan, termasuk reminder service berkala.
  • Mengembangkan strategi peningkatan kepuasan pelanggan melalui survey dan feedback.
  • Berkoordinasi dengan tim servis untuk memastikan penyelesaian masalah pelanggan dengan cepat dan tepat.
  • Membantu dalam pengelolaan program loyalitas pelanggan.
  • Menjaga hubungan baik dengan pelanggan untuk meningkatkan retensi pelanggan.

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