Customer Support

6 days ago

Yogyakarta Special Region of Yogyakarta Indonesia Mekari Full time 9,000,000 - 12,000,000 per year

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

  • Handle user inquiries and complaints through Whatsapp Group/phone call/email
  • Ensure user satisfaction through feedback and solution
  • Inform user in case of website maintenance or any problems occurred
  • Monitor hard complaints and communicate with CS Team to reach out user and provide assistance
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Aware about SOP and Product Updates

Requirements:

  • Candidate must possess at least a Bachelor's Degree of Tax or equivalent
  • Having a Brevet Certification is a plus point
  • People-oriented, proactive, and communicative
  • Good analytical and problem-solving skills
  • Good personality
  • Customer-oriented and cool-tempered

Required Skills:

  • Persuasion and Negotiation
  • Email Support
  • Chat Support
  • Customer Service
  • Typing
  • Communication Skills
  • Strong Tax Background
  • Multitask

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Friendly and dynamic work environment.
9. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.


 
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at  [ENG] or  [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon

  • Customer Support

    6 days ago

    Yogyakarta, Special Region of Yogyakarta, Indonesia Mekari Full time 15,000,000 - 25,000,000 per year

    Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.In our 10+ years of journey we have reached over 1 Million...

  • Customer Support

    6 days ago

    Yogyakarta, Special Region of Yogyakarta, Indonesia Mekari Full time 25,000,000 - 40,000,000 per year

    Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.In our 10+ years of journey we have reached over 1 Million...

  • Customer Support

    6 days ago

    Yogyakarta, Special Region of Yogyakarta, Indonesia Mekari Full time 25,000,000 - 40,000,000 per year

    Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.In our 10+ years of journey we have reached over 1 Million...

  • Technical Support

    6 days ago

    Yogyakarta, Special Region of Yogyakarta, Indonesia Mekari Full time 120,000 - 180,000 per year

    Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.In our 10+ years of journey we have reached over 1 Million...

  • Technical Support

    6 days ago

    Yogyakarta, Special Region of Yogyakarta, Indonesia Mekari Full time 20,000,000 - 40,000,000 per year

    Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.In our 10+ years of journey we have reached over 1 Million...

  • Customer Support

    6 days ago

    Sleman, Yogyakarta Special Region, Indonesia Baby Malika Full time 2,000,000 - 2,500,000 per year

    RingkasanSyarat PekerjaanHi SuperTalentSiapasih yang gak mau kalau karirnya meroket?Dan tentunya karir meroket ditunjang dengan lingkungan yang support dongBaby Malika memfasilitasi kamu para SuperTalent untuk bisa lebih meroket lagi. Gak cuma sebatas bekerja namun kamu belajar. Belajar? YA Kamu akan belajar hal-hal baru untuk perusahaan yang tentunya adalah...

  • Customer Support

    5 days ago

    Yogyakarta, Indonesia CV Baby Cloudfoam Full time

    _Kami adalah perusahaan yang bergerak di bidang penjualan peralatan perlengkapan ibu dan bayi. Saat ini, kami mencari individu yang berdedikasi dan bersemangat untuk bergabung dengan tim kami sebagai Customer Support. Jika Anda memiliki kemampuan komunikasi yang luar biasa dan pengalaman di bidang yang sama, kami ingin mendengar dari Anda!_ Tugas Utama: -...

  • Customer Support

    6 days ago

    Yogyakarta, , Indonesia SoftwareSeni Full time $10,000 - $20,000 per year

    SoftwareSeni is a Software Development Company based in Yogyakarta & Sydney, Australia. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems – from user experience to design and code.We build enterprise web-based solutions for clients all over the world, from Australi, Indonesia, Europe,...

  • Customer Support

    6 days ago

    Yogyakarta, Yogyakarta, Indonesia PT Rahadhyan Integarasi Nusantara Full time 4,000,000 - 8,000,000 per year

    PT Rahadhyan Integrasi NusantaraPT Rahadhyan Integrasi Nusantara membuka peluang bagi individu yang berdedikasi dan memiliki kemampuan komunikasi yang baik untuk bergabung sebagai Customer Support. Posisi ini bertugas memberikan dukungan kepada pelanggan dalam penggunaan produk IT yang telah dikembangkan dan diimplementasikan oleh perusahaan.Tanggung Jawab...

  • Customer Technical Support

    6 days ago

    Yogyakarta, Yogyakarta, Indonesia Kreloses Full time 1,500,000 - 3,000,000 per year

    About KrelosesKreloses is a trusted provider of business management software designed for veterinary clinics, pet service providers, dental practices, and physiotherapy, chiropractic, and aesthetic businesses across Malaysia, Indonesia, and the Philippines.We empower businesses to streamline daily operations, enhance efficiency, and deliver outstanding...