Guest Relations Officer

1 week ago


Karawaci Banten, Indonesia Ace Padel Club Full time

As a Guest Relation Officer, you'll be the face of Ace Padel Club — welcoming members and guests, ensuring smooth daily operations, and maintaining a high standard of hospitality.

Key Responsibilities:

  • Greet and assist members and guests in a friendly and professional manner.
  • Provide information about club facilities, membership, schedules, and events.
  • Handle court bookings, class registrations, and guest inquiries.
  • Coordinate with coaches, operations, and F&B teams to ensure smooth service flow.
  • Manage guest feedback and ensure prompt, effective follow-up.
  • Support front desk administrative tasks such as payments and member data updates.
  • Maintain the overall atmosphere and appearance of the club in line with Ace Padel's standards.

Requirements:

  • Minimum Diploma/Bachelor's degree, preferably in Hospitality, Communications, or related field.
  • 1–2 years of experience in hospitality, front office, or customer service roles.
  • Excellent communication and interpersonal skills.
  • Fluent in Bahasa Indonesia; English proficiency is a plus.
  • Well-groomed, energetic, and service-oriented personality.
  • Willing to work in shifts, including weekends and public holidays.


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