Guest Relations Officer
1 week ago
As a Guest Relation Officer, you'll be the face of Ace Padel Club — welcoming members and guests, ensuring smooth daily operations, and maintaining a high standard of hospitality.
Key Responsibilities:
- Greet and assist members and guests in a friendly and professional manner.
- Provide information about club facilities, membership, schedules, and events.
- Handle court bookings, class registrations, and guest inquiries.
- Coordinate with coaches, operations, and F&B teams to ensure smooth service flow.
- Manage guest feedback and ensure prompt, effective follow-up.
- Support front desk administrative tasks such as payments and member data updates.
- Maintain the overall atmosphere and appearance of the club in line with Ace Padel's standards.
Requirements:
- Minimum Diploma/Bachelor's degree, preferably in Hospitality, Communications, or related field.
- 1–2 years of experience in hospitality, front office, or customer service roles.
- Excellent communication and interpersonal skills.
- Fluent in Bahasa Indonesia; English proficiency is a plus.
- Well-groomed, energetic, and service-oriented personality.
- Willing to work in shifts, including weekends and public holidays.
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