Guest Experience Officer
1 week ago
Responsibilities:
- Monitoring user/guest enquiry from all communication channels and ensuring that issues can be resolved properly to achieve SLA response time.
- Understanding guest expectations and anticipating problems to prevent complaints.
- Lead the refund process (Online & Offline) and ensure the process can be completed within SLA.
- Support guest feedback and recovery process to maintain satisfaction score.
- Provide monthly Guest Satisfaction Score report.
Ideal Qualifications
- Bachelor degree in Business Mathematics.
- 2-3 years experienced.
- Fluent in English.
- Strong problem solving and complaint handling skill.
- Good presentation and data analytic skills.
-
Guest Relations Officer
1 week ago
Karawaci, Banten, Indonesia Ace Padel Club Full timeAs a Guest Relation Officer, you'll be the face of Ace Padel Club — welcoming members and guests, ensuring smooth daily operations, and maintaining a high standard of hospitality.Key Responsibilities:Greet and assist members and guests in a friendly and professional manner.Provide information about club facilities, membership, schedules, and events.Handle...
-
Guest Relations Supervisor
2 days ago
Kecamatan Karawaci, Banten, Indonesia Ace Padel Club Full timeResponsible for leading the front-desk team to deliver exceptional service standards, ensuring members and guests enjoy a seamless and positive experience at Ace Padel Club.Key Responsibilities:Supervise and guide the front-desk team to ensure excellent service delivery and smooth daily operations.Greet and assist members and guests in a friendly,...
-
Customer Experience Manager
2 weeks ago
Kecamatan Karawaci, Banten, Indonesia Ace Padel Club Full time 60,000,000 - 1,500,000,000 per yearJob PurposeTo lead front office operations and deliver excellent customer service through accurate bookings, efficient communication, and strong sales-driven occupancy management.Key ResponsibilitiesOversee daily front office operations: check-in/out, bookings, cashier, and customer inquiries.Ensure accurate scheduling of courts, coaching sessions, programs,...
-
Operations Manager
2 weeks ago
Kecamatan Karawaci, Banten, Indonesia ARYADUTA Hotel Group Full time 60,000 - 120,000 per yearJOB SUMMARYOperations Manager - Head Office is responsible for overseeing the day-to-day operations of Hotel and Leisures, ensuring exceptional guest experiences, operational efficiency, financial performance, and compliance with company standards. This role provides strategic direction, leadership, and management to multiple business units including Hotel,...
-
Campaign Producer Officer
2 days ago
Karawaci, Banten, Indonesia PT Matahari Department Store Tbk Full timeAre you a creative powerhouse with a passion for fashion and storytelling?We're looking for a Campaign Producer Officer to lead the end-to-end production of high-impact campaigns that bring our brand vision to life.What You'll Do:Implement the creative development process from concept to final delivery.Collaborate with videographers, photographers, and other...
-
Guest Service Agent25167542
2 weeks ago
Tangerang District, Banten, Indonesia Sheraton Bali Kuta Resort Full time 2,000,000 - 4,000,000 per yearPOSITION SUMMARYEngage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying...
-
Account Payable Officer
1 week ago
Karawaci, Banten, Indonesia CINEPOLIS INDONESIA Full time 2,000,000 - 5,000,000 per yearJob Descriptions :Check vendor invoices (i.e. inventory F&B, expedition, supplies, marketing and merchandise) and it's supporting documents at the same day upon receiving to ensure completeness and accuracy.Input invoices to AX and posting the A/P journal (OPEX Bills) on D+1 upon receiving documentsPrepare payment voucher and prepare "List of Invoice" for...
-
Club Manager
2 weeks ago
Karawaci, Banten, Indonesia Ace Padel Club Full time 120,000,000 - 180,000,000 per yearWe are looking for a proactive and service-oriented Club Manager to oversee the daily operations at Ace Padel Club. This role is ideal for someone who thrives in a dynamic environment, enjoys solving problems, and is passionate about delivering exceptional experiences for members and guests.Key ResponsibilitiesEnsure daily cleanliness, hygiene, and...
-
Architect (Contract Based)
2 weeks ago
Karawaci, Banten, Indonesia CINEPOLIS INDONESIA Full time 6,000,000 - 8,000,000 per yearKey Responsibilities:Develop architectural and interior design concepts for cinemas and public areas.Prepare detailed construction drawings and coordinate with drafters and external consultants.Adapt designs based on site conditions, feedback, and project requirements.Collaborate closely with contractors during the construction phase to ensure design intent...
-
Corporate Legal Associate
2 weeks ago
Kecamatan Karawaci, Banten, Indonesia ARYADUTA Hotel Group Full time 1,800,000 - 3,000,000 per yearTheCorporate Legal Associatewill support the hotel group's corporate office by managing contract drafting and review, ensuring regulatory compliance, and handling corporate governance matters across all hotel units. This role provides legal advisory to internal stakeholders, assists with dispute resolution, and ensures all legal documentation, permits, and...