Guest Experience Officer

1 week ago


Karawaci Banten, Indonesia CINEPOLIS INDONESIA Full time 3,800,000 - 6,500,000 per year

Responsibilities:

  • Monitoring user/guest enquiry from all communication channels and ensuring that issues can be resolved properly to achieve SLA response time.
  • Understanding guest expectations and anticipating problems to prevent complaints.
  • Lead the refund process (Online & Offline) and ensure the process can be completed within SLA.
  • Support guest feedback and recovery process to maintain satisfaction score.
  • Provide monthly Guest Satisfaction Score report.

Ideal Qualifications

  • Bachelor degree in Business Mathematics.
  • 2-3 years experienced.
  • Fluent in English.
  • Strong problem solving and complaint handling skill.
  • Good presentation and data analytic skills.


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