Sales Conversion Specialist

5 days ago

Jakarta, Jakarta, Indonesia Akeso Full time 4,000,000 - 8,000,000 per year

About Akeso

Akeso is a fast-growing physiotherapy brand dedicated to providing high-quality, patient-centric physiotherapy and rehabilitation services. We believe in helping our patients live life without limits. We are looking for a motivated and dynamic individual to join our team and play a critical role in connecting prospective patients with the care they need.

Role Summary

The Sales Conversion Specialist is responsible for managing and converting warm leads generated through our marketing and sales funnels into scheduled patient appointments across our clinic locations. This is a crucial, high-impact role focused primarily on telephone-based sales and relationship building.

Key Responsibilities

Lead Management & Conversion:

  • Proactively call and engage with inbound leads (warm leads) that express interest in our physiotherapy services (e.g., website inquiries, form submissions, promotional responses).
  • Effectively communicate the value proposition of Akeso Physio Clinics, addressing patient concerns and overcoming objections.
  • Nurture leads through the decision-making process, ensuring a smooth and positive experience.
  • The primary KPI is the successful conversion of leads into first-time patient bookings.

Appointment Scheduling

  • Schedule initial assessment appointments accurately using our internal booking system.
  • Collect necessary preliminary patient information to prepare the clinic staff.

Customer Relationship Management (CRM)

  • Maintain meticulous records of all lead interactions, communication status, and conversion outcomes in the CRM system.
  • Follow up on non-converted leads according to established protocols.

Collaboration & Reporting:

  • Work closely with the Clinic Directors and Marketing team to provide feedback on lead quality and conversion success.
  • Provide regular reports on conversion rates, call volume, and lead status.

Qualifications and Experience

  • Proven Experience:
    1+ years of experience in sales, telemarketing, inside sales, or a similar lead conversion role. Experience in the healthcare or wellness industry is a plus.
  • Communication Skills:
    Exceptional verbal communication, listening, and rapport-building skills over the phone.
  • Sales Drive:
    A motivated, results-oriented personality with a strong desire to meet and exceed conversion targets.
  • Empathy and Professionalism:
    Ability to handle sensitive conversations with empathy, maintain strict patient confidentiality, and represent the clinic with the highest level of professionalism.
  • Technical Proficiency:
    Competent in using CRM software (e.g., Salesforce, HubSpot) and booking systems.

Compensation

  • Base Salary:
    A competitive base salary commensurate with experience.
  • Incentive Structure:
    A lucrative and uncapped incentive/commission for
    each successfully booked new patient appointment.

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