Customer Service

2 days ago

Semarang, Central Java, Indonesia PT SML Indonesia Private Full time 30,000,000 - 60,000,000 per year

We're #Hiring: Customer Service Officer

Are you detail-oriented and skilled in managing customer orders and inquiries? Join our team to ensure seamless order processing, timely payments, and excellent customer service

Qualifications:

- Diploma/Bachelor's degree in Business or related field

- Experience in customer service or order processing

- Familiar with ERP systems (e.g., AX)

- Strong communication and coordination skills

- Detail-oriented and organized

- Able to handle multiple tasks and deadlines

- Basic knowledge of payment/invoice processes

- Proficient in Microsoft Office

- Fluent in English and Bahasa Indonesia

Key Responsibilities:

- Follow up on customer orders to ensure accuracy in quantity, quality, specifications, and delivery timelines.

- Guide and assist customers in submitting clear and complete orders.

- Process orders in AX system, notify Product Material Control, and ensure timely handling.

- Respond to customer inquiries and requests promptly and professionally.

- Monitor payments and coordinate with Accounting for order release approval.

- Handle outstanding payments in line with company procedures.

- Prepare documents and inform the warehouse to release goods upon payment confirmation.

- Coordinate with the sales team and other departments to fulfill customer requirements.

- Handle customer complaints in accordance with company procedures and service standards.

Interested?

Send your CV to:

Subject : Lamaran - Customer Service

Join us and help deliver exceptional service to our customers

#Hiring #CustomerService #JobOpening #CareerOpportunity #OrderProcessing

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