Customer Care English

4 days ago

Semarang, Central Java, Indonesia PT Mitracomm Ekasarana Full time 20,000,000 - 40,000,000 per year

The role

We are seeking a talented and customer-focused Customer Care English specialist to join our team at PT Mitracomm Ekasarana in Semarang, Central Java. In this contract position, you will play a crucial role in delivering exceptional customer service and support to our valued clients.

What you'll be doing

  1. Respond to customer inquiries and complaints via phone, email, and chat in a professional and efficient manner
  2. Provide accurate information and practical solutions to address customer concerns
  3. Maintain detailed records of customer interactions and follow up on open issues
  4. Contribute to the continuous improvement of customer service processes and procedures
  5. Collaborate with cross-functional teams to ensure a seamless customer experience
  6. Uphold the company's brand reputation and provide a positive reflection of our values

What we're looking for

  1. Strong proficiency in English, both written and verbal communication skills
  2. Previous experience in a customer service or call centre role, ideally in the consumer services industry
  3. Excellent problem-solving and conflict resolution skills
  4. Ability to work effectively in a fast-paced, target-driven environment
  5. Outstanding attention to detail and data management capabilities
  6. Commitment to providing exceptional customer service and support

What we offer

At PT Mitracomm Ekasarana, we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, you will have access to comprehensive benefits, including health insurance, retirement savings plans, and opportunities for professional development. We also prioritize work-life balance, with flexible scheduling options and a collaborative team culture.

About us

PT Mitracomm Ekasarana is a leading provider of customer service solutions in Indonesia. With a strong focus on innovation and customer-centric approach, we have established a reputation for delivering exceptional service to our clients. Our team of dedicated professionals is committed to driving positive outcomes for the businesses we serve and the customers they interact with.

If you are passionate about customer service and eager to contribute to the success of our organisation, we encourage you to apply for this exciting opportunity. Click apply now to submit your application.

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