Customer Expert Japanese Speaker Team Leader
1 day ago
Requirements:
Indonesian Nationality
Minimum holds Diploma Degree
Having leadership experience in a contact center/BPO environment for at least 1-2 years will be an advantage
Has customer service experience minimum 3 years
5.
Good command of Japanese (N1/N2) and English (C1/C2)
Has good analytical thinking
Good interpersonal skills
8.
Working location in South Jakarta
9.
Willing to work in Shifting Schedule
Responsibilities:
· Give frequent feedback to Agents on how they can improve their performance
· Taking call escalations and looking out over the team for when an Agent may need help
· Ongoing coaching and development of the team
· Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)
· Preparing reports for Operation Manager on performance against these KPIs
· Ongoing motivation of team to ensure a positive mindset and customer-focused attitude remains throughout
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