Technical Project Coordinator

Primary Purpose :

• The primary purpose of this role is to plan, coordinate, and ensure the successful execution of projects related to water treatment system installations and the service maintenance of hemodialysis (HD) machines in assigned hospitals. This includes managing project timelines, resources, and quality standards while ensuring compliance with manufacturer and regulatory requirements.
• In addition, the role provides technical leadership and support to Field Service Engineers to ensure reliable system performance and customer satisfaction through effective troubleshooting, maintenance, and continuous improvement initiatives.

Key Responsibilities / Accountabilities :

Project Planning & Coordination

• Develop comprehensive project plans covering project scope, schedule, resource allocation, and key milestones, particularly for hospital water treatment system installations.
• Ensure project execution aligns with the approved plan while anticipating and managing potential risks or changes in business or technical requirements.
• Coordinate with internal and external stakeholders to ensure alignment of project objectives and deliverables.
• Communicate project status, risks, and escalations clearly and in a structured manner.

Technical Leadership

• Demonstrate solid understanding of technical aspects related to both dialysis machines and water treatment systems, including integration, infrastructure, and performance standards.
• Act as a bridge between business, service, and technical teams to ensure operational needs are translated into effective technical solutions.
• Provide regular project updates and technical assistance to Field Service Engineers, supporting troubleshooting and problem resolution for water treatment systems and dialysis machines.

Quality Assurance & Delivery

• Ensure all project and maintenance outcomes meet defined quality standards and customer requirements.
• Lead testing, validation, deployment, and transition processes to ensure reliable system operation.
• Monitor performance of installed systems and initiate corrective actions when necessary.

Service & Maintenance Management

• Plan, coordinate, and oversee preventive and corrective maintenance activities for dialysis machines across assigned hospitals.
• Ensure service activities are performed according to manufacturer standards and regulatory requirements.
• Maintain accurate and up-to-date maintenance records, service reports, and calibration documentation.
• Collaborate with hospital staff to schedule maintenance activities and minimize downtime of critical medical equipment.
• Identify recurring issues and propose improvement or training needs to enhance service quality and equipment reliability.
• Coordinate with Field Service Engineers to provide timely updates and technical assistance for troubleshooting and resolving issues related to water treatment systems.

Cross-Departmental Collaboration & Support

• Support the sales team by providing technical advice and solutions related to customer tender requirements.
• Perform other related duties or projects as assigned by the direct superior to support departmental and organizational objectives.

Compliance and Occupational Health & Safety

• Obey the health and safety guideline as per guided by Crisis Management team when doing his/her job inside or outside the organization
• Obey the Fresenius Medical Care Compliance and Company Regulation

Education and Experience

• Minimum Diploma in Electro medical Engineering, preferably Bachelor degree level
• Preferably have Professional License as Electromedics (STR-E)
• Minimum 3 years of experience in relevant field in Medical Devices company

Technical Competencies:

• Training Management: Ability to plan, conduct and document a training need assessment

• Engineering Technical Skill: Possession of a designated level of technical engineering skill or knowledge and the ability to keep up with current developments and trends in areas of expertise; Knowledge of program procedures, methods and practices and their application to specific situations

• Project Management: Ability to coordinate and administer programs/projects, activities and protocols; Ability to manage resources, monitor activities and assess environmental safety, risks and quality control associated with the program.

• Customer Service Management: The ability to discover the needs of internal and external customers and strive to deliver services and products to meet these needs in a professional and courteous manner; This includes the willingness to give priority to customer needs and deliver high quality services within the available resources.
• Resource Management: The ability to leverage organizational resources effectively and works towards standards of excellence in achieving organizational goals and strategies; This includes encouraging prioritization, planning, collaboration and motivation for others to perform according to performance standards.
• Product Knowledge: Ability to fully understand and can effectively communicate with customers or colleagues (engineers) about product, its features, benefits, uses, and support needs
• Presentation Skill: Ability to delivery effective and engaging presentations to a variety of audiences