Head of Hotel Operations

2 weeks ago

Jakarta, Jakarta, Indonesia RedDoorz Full time

What will you do?

  • Establish a new
    standard operational model
    for all RedDoorz's Leasing properties, including timeline of execution.
  • Develop and implement a
    monthly operational performance and audit system
    .
  • Drive measurable improvements in
    guest experience, service excellence, and profitability
    .
  • Reduce operational inefficiencies and
    elevate overall performance
    across properties.

Key Requirements:

1. Professional Experience

  • Minimum
    5–10 years of experience in hotel operations
    , preferably with exposure to managing multiple properties simultaneously.
  • Demonstrated
    track record of improving operational performance
    , including occupancy, guest satisfaction scores, GOP margins, RevPAR, and cost efficiency.
  • Experience leading
    turnaround or operational transformation initiatives
    is highly preferred.

2. Leadership & People Management

  • Proven ability to
    lead and develop multi-layer operational teams
    , including Area Managers, Property Managers, and on-ground supervisors.
  • Strong capability in
    performance management
    , coaching, and building high-performing operational culture.
  • Effective at managing both
    strategic oversight
    and
    hands-on field execution
    when necessary.

3. Operational Excellence

  • Advanced expertise in establishing, standardizing, and implementing
    SOPs across hotel operations
    (front office, housekeeping, engineering, F&B, safety, and service quality).
  • Skilled in identifying operational gaps and driving
    corrective and preventive actions
    to ensure service consistency across all properties.
  • Ability to design and roll out
    training and capability-building programs
    to upskill hotel teams.

4. Analytical & Business Competencies

  • Strong
    data-driven decision-making
    mindset with the ability to interpret operational reports and translate insights into actions.
  • Experience in
    budget monitoring and P&L responsibility
    is advantageous.
  • Excellent
    stakeholder management
    across internal departments including Leasing, Product, Finance, Sales, and Customer Operations.

5. Personal Attributes

  • Agile, resilient, and capable of working under high-growth and high-pressure environments.

Strong sense of ownership, accountability, and operational discipline.

  • Excellent communication and interpersonal skills.

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