Insurance Project Manager

6 days ago

Jakarta, Jakarta, Indonesia forestown Full time 9,000,000 - 12,000,000 per year

Job Responsibilities:

  • Manage end-to-end insurance tele-sales or customer service projects, ensuring on-time delivery, and overseeing post-launch performance monitoring and continuous optimization.
  • Analyze client requirements for insurance scenarios, develop flowcharts and business requirement documents (BRD), create project plans, configure AI chatbots, and formulate operational strategies.
  • Monitor operational KPIs and continuously refine chatbot performance and operational tactics to enhance overall effectiveness.
  • Act as the primary external point of contact for local Indonesian insurance clients, defining project objectives, success criteria, and scope to ensure effective stakeholder management and high client satisfaction.
  • Serve as the liaison between the Indonesian project and internal technical teams, establishing efficient cross-cultural workflows to ensure seamless collaboration and strict control over project timelines and quality.

Position Requirements:

  • Fluent in written and spoken English as a working language (mandatory requirement);
  • Possess relevant work experience in telemarketing or customer service operations within the insurance industry, familiar with telemarketing or customer service workflows and management metrics, and proficient in using related operational tools;
  • At least 2 years of project management experience, with management experience in AI products, call centers, CRM systems, or insurtech projects;
  • Proactive, with strong logical and data analysis skills, and attention to detail management;
  • Excellent cross-cultural communication and coordination skills, capable of collaborating efficiently with teams from diverse cultural backgrounds;
  • Strong stress resistance and ability to handle multiple tasks concurrently.

  • Insurance Project Manager

    6 days ago

    Jakarta, Jakarta, Indonesia Dyna Full time 120,000 - 180,000 per year

    Job Responsibilities:Be responsible for the management of insurance telesales or customer service projects, ensuring timely delivery and successful launch of the projects;Develop project plans according to the needs of insurance scenarios, build AI robots, and formulate operation strategies;Coordinate and promote the execution of various internal...

  • AVP Insurance Product and Project

    4 days ago

    Jakarta, Jakarta, Indonesia HSBC Full time 120,000,000 - 240,000,000 per year

    Some Careers Shine Brighter Than Others.If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build...

  • Business Partner

    4 days ago

    Jakarta, Jakarta, Indonesia ARK Project Full time

    Company DescriptionARK Project is a community-based agency that empowers individuals to become entrepreneurs in the financial and health protection industry. We believe in providing everyone with access to the right financial protection and creating a significant impact by combining education with entrepreneurship. Our franchise model supports young...

  • People & Culture Manager

    6 days ago

    Jakarta, Jakarta, Indonesia FWD Insurance Full time $10,000 - $100,000 per year

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • People & Culture Manager

    4 days ago

    Jakarta, Jakarta, Indonesia FWD Insurance Full time $1,000,000 - $3,000,000 per year

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Business Development

    4 days ago

    Jakarta, Jakarta, Indonesia Project Soul Full time 120,000,000 - 240,000,000 per year

    Job OverviewWe are seeking a highly driven and strategic individual inBusiness Development / Partnershipto drive growth through partnerships withinsurance companies,corporations, academic institutions, shopping malls, and other key external stakeholders. The ideal candidate will have a proven track record in identifying, negotiating, and managing...

  • CRM Project Manager

    6 days ago

    Jakarta, Jakarta, Indonesia Forestown International Consulting Inc. Full time 6,000,000 - 12,000,000 per year

    I'm currently assisting one of my clients, a leading AI-driven technology company, in hiring an Insurance Project Manager to lead and deliver high-impact tele-sales and customer service projects for their insurance clients in Indonesia.The ideal candidate will oversee the full project lifecycle — from planning and implementation to performance optimization...

  • insurance planner

    2 days ago

    Jakarta, Jakarta, Indonesia PT PFI Mega Life Insurance Full time 2,000,000 - 6,000,000 per year

    Hi, JobseekerPT PFI Mega Life Insurance sedang mencari individu-individu yang siap untuk berkembang bersama dan membantu banyak orang melindungi mimpinya.Qualifications:Pendidikan minimal D3 / S1 semua jurusanMemiliki pengalaman min. 2 tahun di bidang penjualan (industri keuangan dan asuransi jiwa diutamakan). Pengalaman Relationship Manager / Funding...

  • Insurance Manager

    6 days ago

    Jakarta, Jakarta, Indonesia Talent Insider Full time 2,500,000 - 5,000,000 per year

    Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in...

  • Internal Audit

    4 days ago

    Jakarta, Jakarta, Indonesia Allianz Insurance Full time 300,000 - 900,000 per year

    Perform audits for various function with policies and proceduresSupervise audit team to ensure quality and on-time deliveryCoordinate with team to review audit findingsEvaluate current audit procedures and recommend improvementsEvaluate and enhance internal controls to improve operational efficiencyPrepare clear and complete audit work papers for each...