Telesales Manager

3 days ago

West Jakarta Jakarta, Indonesia PT Bahagia Teknologi Indonesia Full time

Requirements

  • Minimum Bachelor's degree (any major; Management, Marketing, or Business preferred).
  • At least 3–5 years of experience in telesales/call center, with a minimum of 1–2 years in a supervisory or managerial role.
  • Experience in the financial services/banking industry (including multifinance or insurance) is preferred.
  • Proven ability to lead a telesales team and consistently achieve sales targets.
  • Strong understanding of telesales strategies, sales scripts, objection handling, and closing techniques.
  • Ability to monitor and analyze KPIs (call volume, conversion rate, sales achievement).
  • Skilled in coaching, training, and performance evaluation of team members.
  • Excellent communication, leadership, and problem-solving skills.
  • Familiar with CRM systems, call center tools, and sales reporting.
  • Able to work under pressure and in a target-driven environment.
  • Disciplined, firm, and demonstrates high integrity.

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