Reseptionist Customer Service

4 days ago

Central Jakarta Jakarta, Indonesia PT Fohoway International Indonesia Full time

About the role

Are you a friendly and customer-focused professional looking to join a growing company?

PT Fohoway International Indonesia an international company engaged in the Health sector through Multi Level Marketing (MLM) is seeking a Receptionist Customer Service to join our team in our central Jakarta office. This is a full-time position where you will be responsible for providing excellent customer service and administrative support to our valued clients.

Qualifications

Education:


• Minimum Bachelor's degree in Communication, Management, Business Administration, or related field.

Work Experience:


• Minimum 2 years of experience in customer service.


• Preferably have experience in the Multi Level Marketing (MLM) industry, or banking and Digital services.


• Excellent interpersonal communication skills, Good Looking


• Patient, thorough, empathetic, and able to handle difficult situations calmly.


• Result-oriented and customer satisfaction.


• Able to make work process improvements based on data and customer analysis

What you'll be doing

  1. Greet and welcome customers in a warm and friendly manner, providing a positive first impression of the company
  2. Handle incoming phone calls and respond to customer inquiries in a professional and timely manner
  3. Provide administrative support such as scheduling appointments, managing correspondence, and maintaining records
  4. Collaborate with other team members to ensure a seamless customer experience
  5. Assist with other tasks as needed to support the smooth running of the office

What we're looking for

  1. Previous experience in a customer-facing role, preferably in a call centre or customer service environment
  2. Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
  3. Strong problem-solving and decision-making skills, with the ability to think on your feet
  4. Proficient in using office equipment and computer software, including Microsoft Office suite
  5. A friendly, patient, and adaptable personality with a commitment to providing top-notch customer service

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