Customer Service Representative

5 days ago


Central Jakarta Jakarta, Indonesia PT Global Distribution Alliance Full time 25,000,000 - 50,000,000 per year

Key Responsibilities:

  • Possess an in-depth understanding of customer needs and provide appropriate, effective solutions.
  • Adhere to established Customer Service policies and procedures to ensure maximum customer satisfaction in every interaction.
  • Handle customer inquiries through email, service desk, and phone calls in a timely and professional manner.
  • Coordinate and arrange shipment pickups, ensuring smooth communication with relevant teams.
  • Track shipments from pickup to delivery and proactively update customers on shipment status.
  • Manage and resolve customer complaints efficiently, ensuring prompt and satisfactory closure.
  • Maintain regular interaction with customers and internal stakeholders to understand their requirements and gather feedback on service performance.
  • Perform data and report analysis to support process improvement and customer experience initiatives.
  • Carry out any other duties or projects as assigned from time to time.

Requirements:

  • Experienced as CS Rep in a logistic and/or e-commerce industry is a plus.
  • Ability to converse in English language.
  • Proficiency in MS Office, with basic knowledge of MS Excel required.
  • Strong communication, coordination, and problem-solving skills.
  • Fast learner, goal-driven, and high attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Available to join ASAP is a plus.


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