Technical Support

6 days ago


Jakarta, Jakarta, Indonesia PT Anomali Lintas Cakrawala Full time 20,000,000 - 40,000,000 per year
  • D3 / S1 Information Technology
  • Good communication
  • Multi tasking
  • Experience on SLA, Service Desk Flow, Ticket Analysist, Problem Management, Creating SOP
  • Experience service desk min 1 year
  • Experience handle ticketing system
  • Bersedia kerja shifting di hari sabtu / minggu

Responsibilites :

  • Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
  • Documents, tracks, and examine problems to ensure timely solutions
  • Review service request from user to make sure complied with regulation
  • Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
  • Ensures to submit Monthly Status Reports (MSRs)
  • Writes how-to-guides, editing, and revising it with updated information when necessary
  • Provides technical assistance for questions and problems
  • Follows through with customers to ensure full resolution of issues
  • Asks relevant questions to determine nature of problem
  • Input any incident & request from customer to ticketing system


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