Technical Support Engineer

6 days ago

Jakarta, Jakarta, Indonesia Hatch Asia Full time 120,000,000 - 180,000,000 per year


Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high potential talents for our clients and accomplish our candidates' career success.

Over the years, we have innovated and improved how we identify and assess talents to deliver our clients' successful talent strategies.
Our client has established itself as a renowned chemical manufacturing company in Adhesive tapes 

We are looking for an exceptional individual.

The Challenges

  • TSE is supporting the sales team onside at customer projects based on a request set by sales, approved with the Head of TSE/CSC local and aligned with the Business Unit TSE.
  • TSE is responsible to evaluate the necessary technical support by project, do the required application test in the local CSC to support the customer and the sales team for qualifying and/or developing the best solution, raising Leap requested if test cannot be done locally in alignment with the region Head of TSE.
  • Interpretation and validation for test results as well as preparing the suitable presentation on results and proposed next steps for the sales team or to the customer directly
  • Communication with customer to gather the necessary technical information for process and application.
  • Training and qualification of sales teams to develop the required technical sales skills a keep those up to date based on the newest development of the BU and or the market trends.
  • Training to customers by seminars, Tech Days or participation in trade shows to support and develop brand awareness and a partner for solution design and innovation.

What It Takes

Skills and Knowledge:

  • Degree in Engineering (Bachelor or Master) in Chemistry, Mechanical, or equivalent.
  • English language proficiency (TOEFL 90/120 or equivalent certification).
  • Experience working in a lab and conducting development assessments.
  • Minimum 3 years of experience in technical sales support and customer consultancy in industrial consumables, investment goods, or the flexo printing industry.

Problem-Solving:

  • Strong analytical and problem-solving skills.
  • Communication: Excellent written and verbal communication skills in English.
  • Customer Orientation: High-quality technical support and strong customer relationship skills.
  • Teamwork: Collaborative and inclusive team player.
  • Flexibility: Ability to manage multiple tasks and adapt to changing priorities.
  • Openness and integrity.
  • Assertiveness and persuasiveness.
  • Logical thinking and problem-solving.
  • Strong interpersonal skills.
  • Good time-management skills and tolerance for multi-tasking.

Interested candidates, please click the "Apply To Position" Button.All information will be kept in the strictest confidentiality. 
Notification priority will be given to shortlisted candidates.
Employment Agency No: 11C5794


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