Quality Technician

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice Visit us at

Job Summary: 

1. Conduct all aspects of inspections including product pre-shipment inspection (Final Random Inspection (FRI)), production in-process inspection, and client's sample review, as per defined quality and safety requirement.

1. Conduct factory audit and actively work with Factories / Suppliers to ensure that factories and manufacturing processes are in line with TMS and client's protocol requirements and suitable to make product that meet quality and safety requirements.

1. Follow up on quality issues, e.g., Intervention test failure, customer complaint, etc.

1. Work with factory in house laboratory to ensure that products are tested in professional and competence manner.

1. Work with tool maker and factories to ensure that tools manufacturing processes, and produced products meet TMS/client quality and safety requirements.

Job Relationships

Internal – Quality & Safety Teams / Supply Chain / Production Engineering / Development Engineering

Associated Business Units – HM Toys, Non HM, Non McD's & Retail, other TMS Business Units.

External – Manufacturing Vendors, Supplier, Testing Labs, Third-party inspection agencies, Subcontract Manufacturers, Raw Material Suppliers, Safety Labs

Job Responsibilities

• Perform all aspects of inspection and sampling, including product pre-shipment inspection (Final Random Inspection (FRI)), production In-process Inspection and client sample review
• Conduct factory audit on quality and safety perspective as required
• Execute the necessary study or testing as per HK team request
• Follow up on quality and safety issues found during inspection and Feasibility/Intervention testing at factory level.
• Support and follow up on TMS quality and safety initiatives.
• Engage in quality and safety review meeting, provide comments, and take appropriate actions.
• Monitor factories activities/conditions regarding any issues (or potential issues) which affect quality, safety, or TMS/Client reputation and expectation.
• Work with factory to ensure the chemical control management process in place
• Conduct audit to the factory in house laboratory to ensure it is executed in a professional and competent manner
• Oversee the tool manufacturing process
• Follow up on all issues found with factories, tool makers and TMS functions 'debugging' as necessary.

Qualifications/Experience

• Quality & safety assurance / Production / Engineering expertise in toys, premiums and/or children's products
• A minimum of 3 years of working experience in new toys development / inspection / safety testing / manufacturing industry
• Proven ability and experience working in factory production environment
• Familiar of toys manufacturing processes and materials

Education

• Diploma in engineering or relevant scientific/technical discipline  

Job Knowledge/Skills

• Knowledge of toys, premium manufacturing process.
• Good command in written and spoken English and local language
• Good oral and written communication skill.
• Knowledge in international Toys Safety Standards
• Knowledge in Quality Management System
• Knowledge in plush toy production preferred
• Proficient in MS Office Application (Word, Excel, Outlook, etc.)