Operation Manager

16 hours ago


Jakarta, Jakarta, Indonesia PT. Gelora Muda Berjaya Full time
Tanggung Jawab Utama
  1. Manajemen Operasional

  2. Memastikan seluruh outlet beroperasi sesuai standar SOP (service, taste, hygiene, speed).

  3. Melakukan kontrol harian dan audit rutin terhadap kebersihan, stok, dan kinerja outlet.
  4. Menyusun jadwal kunjungan outlet, laporan temuan, dan rencana perbaikan.
  5. Pencapaian Target Penjualan & Profit

  6. Memonitor penjualan outlet dan melakukan analisis tren (harian, mingguan, bulanan).

  7. Mengarahkan Area Manager dan Kepala Outlet untuk mencapai target sales dan efisiensi biaya.
  8. Mengontrol COGS, food cost, dan OPEX outlet agar sesuai dengan target.
  9. Manajemen SDM Outlet

  10. Memastikan jumlah kru sesuai kebutuhan operasional.

  11. Mengawasi kedisiplinan, absensi, serta kinerja tim outlet melalui laporan Area Manager.
  12. Mengusulkan pelatihan, rotasi, atau promosi kru berdasarkan hasil evaluasi.
  13. Kontrol Kualitas & Kepatuhan SOP

  14. Mengawasi implementasi standar Food Safety, sanitasi, dan grooming karyawan.

  15. Berkoordinasi dengan tim Training dan People Development untuk standarisasi operasional.
  16. Melakukan tindakan korektif terhadap outlet yang tidak sesuai SOP.
  17. Koordinasi Antar Departemen

  18. Berkolaborasi dengan tim Marketing, R&D, Supply Chain, dan Finance untuk mendukung kinerja outlet.

  19. Memberikan input untuk pengembangan menu baru, promo, dan kebutuhan operasional.
  20. Pelaporan & Evaluasi

  21. Menyusun laporan kinerja outlet (penjualan, cost, SDM, audit, problem summary).

  22. Memberikan rekomendasi strategis kepada manajemen untuk peningkatan performa.
Pendidikan & Pengalaman
  • Pengalaman minimal 3–5 tahun di posisi Operation Manager / Area Manager pada industri F&B (Quick Service Restaurant / Franchise / Retail Makanan).
  • Memahami manajemen outlet multi-cabang, supply chain, dan SOP operasional.

Kompetensi Teknis

  • Mampu membaca laporan P&L outlet dan membuat analisis performa keuangan.
  • Memahami konsep Food Safety, Hygiene, Inventory Control, dan Cost Management.
  • Terampil dalam manajemen shift, roster, dan kontrol produktivitas kru.
  • Menguasai Microsoft Excel, Google Sheet, dan aplikasi POS system.

Kompetensi Kepemimpinan

  • Memiliki kemampuan leadership dan komunikasi lintas departemen yang kuat.
  • Mampu mengelola tim Area Manager dan outlet dengan tegas namun membangun.
  • Terbiasa bekerja dengan target, mobilitas tinggi, dan problem solving cepat.

Karakter & Nilai

  • Disiplin, berintegritas tinggi, dan peduli terhadap kualitas layanan.
  • Adaptif terhadap perubahan sistem dan siap turun langsung ke outlet.
  • Memiliki passion terhadap kuliner dan pengembangan tim.

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