Technical Support Specialist

4 days ago


Jakarta, Jakarta, Indonesia realme Full time

Job Description: Responsible for the introduction of new product services, the aging of market quality issues and the service capabilities of service providers.

  • Prepare and introduce services according to the new product listing plan, and formulate and review local technical service documents: maintenance manuals, training materials, etc., to provide technical support for the first line;
  • Tracking the quality of new products after listing, proactively identifying quality issues, collecting information to promote solutions, formulating and landing problem-solving solutions, and improving problem-solving cycles and efficiency;
  • Summarize the handling of various common problems, output customer service technical documents, and improve customer service problem processing capabilities.

Requirements:

  • English and Mandarin as a working language;
  • Interested in android, smartphone techonology
  • 1 year of experience, fresh graduate with Mandarin fluent are welcome
  • Good communication and collaboration, anti-stress, good sense of teamwork;
  • Positive work attitude, strong sense of responsibility, good English reading and writing ability, and logical thinking ability;

Job Type: Full-time

Work Location: In person


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