Reservation Staff
5 days ago
About the role
We are seeking a motivated and customer-focused Reservation Staff to join our team at Individual Bali Hospitality.
Job Descriptions:
- Responding to incoming reservation inquiries via phone, email, and online channels
- Maintaining accurate and up-to-date reservation records in our booking system
- Communicating with guests to confirm booking details, process deposits, and manage any changes or cancellations
- Handling guest complaints and queries in a professional and courteous manner
- Assisting with other administrative tasks as required
Requirement:
- At least 1 year of experience in a reservation or customer service role within the hospitality industry
- Strong communication and interpersonal skills, with the ability to provide exceptional customer service
- Proficient in using reservation software and technology, with a good understanding of booking systems
- Excellent problem-solving and decision-making skills to handle guest inquiries effectively
- Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with guests from diverse backgrounds
- A passion for the hospitality industry and a commitment to delivering a memorable guest experience
Benefit:
- Comprehensive health insurance coverage
- Paid time off and holiday entitlements
- Regular training and development programs
- A dynamic and collaborative team culture
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