Travel Designer

2 days ago

Denpasar, Bali, Indonesia Khiri Travel Full time $280,000 - $520,000 per year

TRAVEL DESIGNER

Job Responsibilities:

  • Provide travel information, give suggestions and advice alternatives on the travel requests to our agents or direct bookings.
  • Building long-term relationships with our overseas partners and suppliers with a personal touch.
  • Detailed transfer to reservations executive or operations/reservations executive (After quotation has been confirmed).
  • Work in close coordination with operations/reservations executive and together take ownership for a proper execution of the tour.
  • Assist with reservations and customer relations matters where necessary (complaints, itinerary changes).
  • Resolve any complaint resulting from a breach of service delivery and propose any measures of improvement or corrective actions.
  • Proactively signal and deal with any issues from agents, and answer any questions or concerns regarding services, procedures or local status
  • Organization of agent's masterfile hard & soft (GD) copies folders in an orderly way. Working closely with operations/reservations executive
  • Set up inspection schedule to hotels, activities, and attractions as needed with Branch Manager / General Manager instruction/approval
  • Handle Emergency phone (rotating between all office staff)
  • To pro-actively embrace the IT backbone of the company; K360, Basecamp and KMP
  • Be fully knowledgeable on necessary SOP's and company standards
  • Be fully knowledgeable on sustainability standards and ensure suitable options are communicated to our agents during the design process
  • Offer responsible hotels and excursions options whenever possible
  • Ad-hoc tasks as needed and requested by the company.
  • Any other reasonable tasks that are delegated by dmanager

What we're looking for:

  • Excellent command in spoken and written English
At least 3G years of working experience in related field
  • Able to thrive under pressure
  • Possess excellent time management
  • Problem-solving mentality
  • Positive attitude, sincere desire to learn on the job and open to continuous improvement

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