Lending Operations Analyst
6 days ago
Key Responsibilities :
- Mendukung kegiatan operasional program lending, termasuk validasi dokumen, pelaporan, serta pemenuhan kebutuhan administratif.
- Berkoordinasi dengan tim internal (Product, Credit, Finance) dan pihak eksternal (vendor, mitra) untuk memastikan kelancaran proses operasional.
- Mengumpulkan dan menganalisis data bisnis guna menghasilkan insight yang dapat meningkatkan efisiensi operasional.
- Melakukan benchmarking terhadap produk lending kompetitor untuk mengidentifikasi peluang dan area pengembangan.
- Mengelola dan memelihara laporan operasional secara rutin dengan tingkat akurasi tinggi.
- Menyusun rekomendasi berbasis data untuk peningkatan proses kerja dan pengalaman pelanggan.
- Menangani dan menganalisis kasus atau isu operasional pelanggan untuk menemukan akar masalah dan solusi yang tepat.
- Bekerja dalam lingkungan dinamis dengan tenggat waktu ketat (VUCA environment) dan tetap menjaga kualitas output.
Qualifications :
- Minimal 1 tahun pengalaman dalam bidang project management, business operations, atau operations excellence.
- Mampu bekerja dengan data dalam jumlah besar dan memiliki keterampilan analisis yang baik.
- Menguasai MS Excel / Google Sheets dan MS PowerPoint dengan baik.
- Terampil dalam komunikasi lisan dan tulisan dalam Bahasa Indonesia dan Inggris.
- Memiliki ketelitian tinggi, adaptabilitas kuat, dan mampu bekerja di bawah tekanan.
- Memiliki pemikiran kritis, orientasi pada solusi, serta kemampuan untuk berkolaborasi lintas tim.
Job Type: Contract
Contract length: 3 months
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