Technical Support

7 days ago

Jakarta Jakarta Indonesia Mekari Full time 20,000,000 - 40,000,000 per year

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer's complaintProvide technical support and win-win solution to customers for any issues that arise with the use of our productsCoordinate with Product and Engineering Team to resolve product problems

Requirements:

Candidate must possess at least a Bachelor's Degree Information System, Computer Science, or equivalentFresh graduates are welcome to applyHave basic knowledge in HR Software and/or HR Information SystemKnowledge in Tax will be a plus pointFamiliar with Database & HR product will be a plus pointProficient in English (both written and spoken)Good analytical and problem-solving skills

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.


Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
 
Don't forget to check our Recruitment FAQ at  [ENG] or  [INA] to find the answers to commonly-asked questions regarding our recruitment process.
 
We wish you the best. Hope to see you around soon

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