Technical Support

**Requirements**: **Mandatory**: 1. Graduated from Information Technology / Electrical Engineering / Industrial Engineering. 2. Able to communicate with key-user in technical perspectives. 3. Have a good logical thinking and problem-solving skill. 4. Good in Object Oriented Programming / Functional Programming. 5. Good in Technical Documentation. 6....

Responsibilities: - Assisting with product implementation, demos, and training sessions on cloud -based platforms (e.g., Zoho). - Providing support through email and chat for technical inquiries and issue resolution. - Diagnosing and resolving basic application/platform issues with guidance from senior team members. - Analyzing user needs and assisting in...

**Responsibilities**: - Execute SQL queries for data checks and issue investigation. - Collaborate with Product, IT, and Operations teams to resolve tickets efficiently. - Maintain and update technical documentation using Notion, Jira, or ticketing tools. - Perform API endpoint testing using Postman. - Provide technical support to internal users and...

1. Responsible for dealing with various technical issues at the Southeast Asia customer site, carrying out on-site technical support, and on-site work coordination. 2. Responsible for carrying out AOG support work for Southeast Asian customers. 3. Responsible for collecting and feeding back information on Southeast Asia customers\' needs and fleet...

Job Title : Technical Support (Jakarta)Job Descriptions :Provide on-site and remote technical support based on client needsProvide on-site and remote troubleshooting for hardware and software issuesConduct installation, robots mapping, configuration, and maintenance of productsCollaborate and coordinate with technical support team for complex issue...

**Jakarta**: **Indonesia**: We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. Technical Support Engineer Responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. For more complex problems that require nuanced...

**The following is a Job Description for this position**: - Ensure products/services function as expected and resolve customer issues. - Provide product education, activation, and support. - Coordinate with internal teams (Engineer/Product Team). - Use ticketing systems (JIRA) actively. - Maintain customer satisfaction. **The following are the requirements...

**Responsibilities** 2. Assist customers in troubleshooting and resolving product - related issues. 3. Provide guidance on product usage and best practices. 4. Diagnose and troubleshoot software or hardware malfunctions. 5. Document and escalate complex issues to higher-level support or engineering teams. 6. Test and reproduce customer-reported...

**Requirement**: - Male, maximum 28 years old - Education Min. Diploma Degree - At least mínimal 1 year experience in the related field - Proviciency in Microsoft Office (especially Excel, Spreedsheet, Gdrive) - Good Communication and Good Attitude - Having experience in Telecomunication Industry is a plus **Cp : 0822-9550-7400 (Piki)** Jenis Pekerjaan:...

Position Summary 1. Promote all kinds of necessary service plans by managing all the processes that customers experience. 2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. 3. Secure the level of quality for customers by carrying out quality collaboration with...