Technical Support/it Support

2 weeks ago


Jakarta, Indonesia PT Edsen Gudang Komputerindo Full time

**Requirements**:
**Mandatory**:
1. Graduated from Information Technology / Electrical Engineering / Industrial Engineering.

2. Able to communicate with key-user in technical perspectives.

3. Have a good logical thinking and problem-solving skill.

4. Good in Object Oriented Programming / Functional Programming.

5. Good in Technical Documentation.

6. Passionate to provide support and troubleshooting based on SLA.

**Preferable**:
1. 1 year of experience in ERP/Enterprise System or Fresh Graduate with excellent capabilities.

2. English Written and Verbal Communication is preferable.

1. Provide technical support and assistance to client.

2. Maintain support SLA above 90%.

3. Communicate and discuss with key user (Client) in technical perspectives.

4. Provide technical measurement for module that will be developed / configured.

5. Follow and support training, requirement, review, and UAT session.

6. Develop detailed technical design from requirement session.

7. Unit testing and bug fixing.

8. Create Technical Documentation.

9. Configure development to production environment.

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: Rp5,000,000 - Rp7,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)


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