Client Relations

3 days ago

Jakarta, Jakarta, Indonesia NXS Indonesia Full time 4,000,000 - 12,000,000 per year

Are you passionate about fostering strong client partnerships and delivering exceptional service?

At NXS
, we're seeking a
Client Relations
to play a key role in managing client relationships, driving strategic outreach, and ensuring both internal and external stakeholders stay satisfied and aligned. This is your opportunity to make a lasting impact, create new opportunities, and grow with a dynamic, forward-thinking team.

Why Join NXS?

At
NXS
, relationships are at the core of what we do. By joining our team, you'll play a critical role in driving client satisfaction and business growth, collaborate with a dynamic and supportive team, contribute to impactful projects and work with top-tier clients, have opportunities to expand your skills in client management, outreach, and business strategy.

About the Role

As a Client Relations, you will oversee communication with clients, manage inquiries, coordinate outreach efforts, and ensure seamless delivery of client pitches and proposals. You'll work closely with both internal teams and external partners to build long-term, successful relationships.

What You'll Do?

Client Management

Manage relationships with both internal and external clients by addressing inquiries, coordinating needs, and ensuring satisfaction across all touchpoints.

Strategic Outreach

Proactively build and maintain professional relationships to unlock new opportunities and strengthen existing ones.

Client Care and Gifting

Organize and coordinate thoughtful client gifts and gestures to express appreciation and nurture long-term partnerships.

Evaluations and Feedback

Gather client feedback, monitor performance, and provide insights to drive continuous improvement and alignment with client expectations.

Pitch Management

Take ownership of client pitches, from gathering briefs and compiling insights to overseeing progress and delivering high-quality proposals within deadlines.

Inquiry Resolution

Identify challenges faced by clients or internal teams and provide timely, effective solutions to maintain smooth operations and high satisfaction.

What You Bring?

1+ years of experience
as a
Business Development, Account Executive, or similar role
in a digital or creative agency.

Proven ability to
execute and drive sales strategies effectively
in both English and Indonesian.

Demonstrated experience in
building and maintaining long-term client relationships
.

Strong communication, problem-solving, and project management skills
.

High level of professionalism, integrity, and understanding of codes of conduct.

Bonus Points for:

Previous experience as a headhunter or in recruitment roles where client engagement and relationship building were key responsibilities.

Experience in customer relationship management (CRM) systems and tools to enhance outreach efforts.

A proven track record of successfully maintaining and expanding client accounts.

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