E-commerce Operations Specialist Leader

6 days ago

Jakarta, Jakarta, Indonesia PT GUANGWEI INDONESIA Full time 9,000,000 - 12,000,000 per year

E-commerce Operations Specialist (TikTok & Shopee)Department: Cross-border E-commerceLocation: Jakarta, PIK.Type: Full-TimeJob ResponsibilitiesDual-Platform Strategy & ExecutionLead TikTok and Shopee store operations, including livestream sales planning, KOL campaigns, Shopee SEO optimization, and mega-sales events (e.g., TikTok Shop 11.11, Shopee 9.9 Sale).Create localized content strategies for TikTok (short videos, hashtag challenges) and Shopee (product descriptions, storefront banners).Performance-Driven OptimizationMonitor core metrics (TikTok: GMV, CTR, follower growth; Shopee: BSR ranking, conversion rate, logistics KPIs) and adjust tactics to maximize ROI.Manage ad budgets across TikTok Ads and Shopee Ads, ensuring cost-effective traffic acquisition.Supply Chain & Logistics CoordinationCollaborate with cross-border teams to optimize inventory planning, delivery timelines (TikTok Shop local warehouses, Shopee SLS), and return rate control.Market Intelligence & InnovationAnalyze Southeast Asia consumer trends on Shopee and global viral content patterns on TikTok to drive data-backed decisions.Rapidly test new features (e.g., TikTok Shop Affiliate, Shopee Live) to capture emerging opportunities.Key QualificationsProven Multi-Platform Expertise:3+ years managing TikTok Shop AND Shopee stores, with at least 1 successful case per platform (e.g., TikTok livestream GMV >$30K/session; Shopee store Top 50 BSR in category).Technical Proficiency:Mastery of TikTok Creator Center, Shopee Seller Center, Google Analytics, and ERP systems.Ability to decode platform algorithms (TikTok FYP logic, Shopee search ranking factors).Operational Agility:Experience coordinating with MCNs for TikTok content production and negotiating with Shopee account managers for resource support.Language & Cultural Fit:Fluent English (working language). Bahasa or Chinese.

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