E-Commerce Specialist
2 weeks ago
Job Overview:
Bertanggung jawab atas operasional harian toko online (e-commerce) perusahaan, termasuk pengelolaan pesanan, stok, dan layanan pelanggan melalui berbagai platform. Posisi ini memastikan seluruh aktivitas penjualan online berjalan lancar, serta mendukung kampanye promosi dan pengembangan toko online perusahaan.
Roles & Responsibilities:
- Mengelola produk di marketplace (upload produk, update stok, harga, deskripsi, dan foto).
- Menerima dan memproses pesanan dari berbagai platform e-commerce (Shopee, Tokopedia, TikTok Shop, dll).
- Menangani chat, pertanyaan, dan komplain pelanggan dengan cepat dan profesional.
- Memastikan pengemasan dan pengiriman pesanan dilakukan tepat waktu.
- Berkoordinasi dengan tim gudang terkait stok dan pengiriman barang.
- Membuat laporan harian, mingguan, dan bulanan terkait penjualan, stok, dan performa toko online (reporting menjadi bagian penting dari peran ini).
- Membantu pelaksanaan campaign dan promo di platform marketplace.
- Memonitor performa produk dan toko, serta memberikan insight untuk peningkatan penjualan.
- Menjaga rating toko dan feedback pelanggan.
Kualifikasi:
- Pendidikan minimal S1, diutamakan dari jurusan Bisnis, Marketing, Komunikasi, atau sejenisnya.
- Memiliki pengalaman kerja di bidang e-commerce / marketplace minimal 2 tahun, khususnya sebagai E-Commerce Specialist.
- Terbiasa mengelola dan mengoptimalkan penjualan di marketplace seperti Shopee, Tokopedia, dan TikTok Shop (menjadi nilai plus).
- Teliti, cekatan, dan mampu bekerja dengan tenggat waktu.
- Memiliki kemampuan komunikasi dan layanan pelanggan yang baik.
- Terbiasa menggunakan Microsoft Excel / Google Sheets untuk menyusun dan menganalisis laporan.
- Dapat bekerja secara mandiri maupun dalam tim.
- Bersedia ditempatkan di Meruya Selatan, Jakarta Barat.
Jam Kerja:
Senin – Jumat, 08.30 – 17.30
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