Technical Solutions Consultant

1 week ago

Bekasi, West Java, Indonesia Zoho APAC Full time 120,000,000 - 240,000,000 per year

Roles & Responsibilities:

  • Be an evangelist for IT solutions across IT operations, security, help desk, endpoint, networks, and cloud infrastructure.
  • Talk to customers (IT Managers, IT Administrators, Engineers) and partners to understand requirements and recommend the right ManageEngine product in tandem with Account Managers.
  • Conduct Masterclass presentations in the local market.
  • Work with multiple products focused on IT Management from the company.
  • Conduct product demonstrations to customers and solve technical queries.
  • Understand product areas including Desktop/Mobile Device Management, IT Help Desk, Windows Management, and Public and Private Cloud management.
  • Conduct workshops, training sessions, and product events both online and offline as needed.
  • Travel to customer locations.

Requirements:

  • Excellent business-level English language and local language skills for liaising with stakeholders.
  • Interest in learning new software products and getting into details.
  • Good interpersonal skills to work with multiple ManageEngine product teams.
  • 5+ years of relevant experience.
  • Strong technical knowledge with experience in the IT industry.
  • Good background in ITSM solutions, desktop, and server/network administration devices is an advantage.
  • Good background in ITOM or Cloud is an advantage. One of ITSM or IT Operations Management is a must.
  • You must be a resident of the country you are applying for and know the local language in a professional capacity.
  • Datacenter experience, Enterprise LAN experience, or Windows Environment experience is an advantage.
  • ITIL V3 Foundation certified, Microsoft Certification, Cisco Certification, or other industry certifications are an advantage.

It is important for the applicant to be a resident in the country and have a valid work authorisation. Zoho does not sponsor work visas for this position.

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