HR & Operations Senior Staff (Outsourcing Industry)

6 days ago

Jakarta, Jakarta, Indonesia Indonesia5com Full time 1,200,000 - 3,600,000 per year

Qualifications

  • Minimum Bachelor's Degree in Human Resources Management, Psychology, Business Administration, or related field.
  • Proven experience (min. 5 years) in HR management and operational management, preferably in outsourcing/agency/field force industry.
  • Strong knowledge of Indonesian labor law, industrial relations, and HR best practices.
  • Experience in handling large-scale manpower (500+ employees), including payroll, recruitment, placement, and retention.
  • Strong leadership, people management, and problem-solving skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to manage multiple projects simultaneously under tight deadlines.
  • Proficiency in HRIS, MS Office, and operational reporting tools.
  • High integrity, result-oriented, and able to work under pressure.

Responsibilities
Human Resources Management

  • Lead and manage end-to-end HR functions including recruitment, onboarding, performance management, employee relations, and training.
  • Ensure compliance with labor regulations, company policies, and client requirements.
  • Develop and implement employee engagement and retention programs to reduce turnover.
  • Handle dispute resolution and industrial relations cases in collaboration with legal team.

Operational Management

  • Oversee daily operational activities related to manpower outsourcing, ensuring service delivery meets client SLAs and KPIs.
  • Coordinate manpower deployment, scheduling, and workforce productivity monitoring.
  • Maintain effective communication with clients to ensure satisfaction and resolve operational issues.
  • Prepare operational and HR reports (headcount, attendance, turnover, performance) for management and clients.

Strategic & Leadership

  • Collaborate with top management in developing HR & operational strategies aligned with business goals.
  • Drive process improvements to increase efficiency and effectiveness in HR & operations.
  • Lead, coach, and develop HR & operational team members to achieve optimal performance.
  • Act as a role model in upholding company culture, integrity, and professionalism.

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